SMARTGOV Online Permitting & Licensing Features

SMARTGOV manages online permitting and licensing with a suite of tools that can be customized to meet your planning department’s needs. Our modular design allows you to build a custom online permitting solution with off-the-shelf blocks. The result is agile, flexible, and cost effective.

Online permitting and licensing management saves time and money, while improving customer service. Define and track as many permit or license types as you need including contacts, contractors, submittals, workflow steps, conditions, bonds, and any custom fields you want. See your permits and licenses plotted on a map, grouped by any criteria you care to define, or turned into instant reports. You can attach any number of parcels, fees, inspections, related actions, notes, pictures, documentation, etc. and manage your process lifecycles using priorities you define.

community development gis software

Built-in GIS mapping, including aerial and street maps. Import parcel dimensions. Create color-coded maps and add notations.

city permit cashiering

Invoice, refund, take payments. Tracking of Fund/GL accounts and integration with any FMS systems.

online permitting reporting

A full suite of Exago reports and charts, templatized or customizable.  Learn more about Exago features.


Parcel module that tracks owners, tax records, and zoning. Connect to your assessor records or GIS to create enforcement records.

online permitting workflow tools

Workflow Tools
SMARTQueue manages your priorities. Manage workflow, time tracking, processing clocks and at-a-glance overviews.


Control access per users and departments. Right clicking on any field to track edit history.

cloud-based scalability

Cloud-hosted server can scale to any number of users without any performance or pricing impact.


Contacts in a single location across your departments. For contractors, include license info and expiration scheduling.

online permitting fees

Fees & Payments
Fee calculation based on fixed, scaled or hourly fees. Accept Credit Cards through the portal or mobile app.  Integrates with your financial system.


Backup & Stability
Cloud-based data is stored in the Amazon cloud. Nearly-never downtime with Amazon Web Services.


Your administrator controls business practices like workflow, fees, formatting and more. Individual users can control their own Dashboards.


Mobile Agent
Inspection Assistant allows in-field staff to enter records remotely, with or without cell phone coverage.

online public permitting portal

Online Public Portal

Reduce front counter workload while empowering citizens with powerful online tools. Customers can apply for permits, monitor progress and pay fees. The public can view maps, submit drawings, request code enforcement help, request inspections, and review public notices – all in a 24/7, self-help environment.

online building plan review

Plan Review

Plan Review feature manages reviewers from many departments with submittals, prerequisites and dependencies. Track time estimates, due dates, assignments, notes and attachments across teams. Cycling feature gathers successive plan reviews into groups; a process that significantly improves efficiency.

building permit inspection

Inspection Assistant

Define as many inspection types as you need. Inspection requests can be entered by staff or requested via the public portal. Schedule inspection routes with built-in GIS mapping system, neighborhood codes or inspection type.  Define recurring inspection types and reminders, then integrate into schedules, reports and the public portal.

building permit code enforcement

Code Enforcement

A robust code enforcement module manages citizen requests and complaints. Includes digital images, code reference, performing site visits, documenting complainant information and liens, receipting of fees and more. Violations, items or liens can be charged to parcels, contacts and complainant. Customize fields and workflow to match your needs.

Because SMARTGOV is a cloud-based online permitting and licensing solution hosted on Amazon Web Services, we offer best-in-class security and uptime, plus generous scalability and storage. Learn more about our cloud-based Software as a Service (SaaS) platform.

Call Paladin Data Systems at 877-367-4572 for more information and a free quote.  Contact us to set up a demo. Learn more about how SMARTGOV can streamline your online permit processing:





SMARTGOV Case Studies